". . . community requires communication–and not the mere exchange of words, but high-quality communication. The quality of group communication is so poor in our typical business and social organizations that I designate them as pseudocommunities or pretend communities. For the most part, keeping their interaction both light and polite, their members are only pretending to communicate. A genuine community, on the other hand, is a group whose members have made a commitment to communicate with one another on an ever more deep and authentic level. There are very few true communities. When a group does make such a commitment, however . . . wonderful things will begin to happen. The members transcend their narcissism, coming not only to respect but to appreciate their differences. Long-buried resentments are surfaced and resolved. Enemies are reconciled. Hard eyes become soft, and swords become feathers."
from A World Waiting to be Born: Civility Rediscovered by M. Scott Peck, M.D.